Regunite Software Private Limited Privacy Policy.

Last updated: 15 January, 2025

Regunite Software Private Limited (“TitanEd,” “Company,” “we,” “us,” or “our”) is committed to safeguarding the privacy and security of businesses, organizations, and individuals utilizing our services (collectively, “clients”). This Privacy and Data Policy outlines how we collect, use, disclose, and protect personal data in connection with our services, which include:

• Custom LMS Solutions: Implementations based on the Open edX platform, tailored to align with clients’ educational and business objectives.
• TELS (TitanEd Learning Services): Our ready-to-launch, subscription-based SaaS platform leveraging AI and multi-tenant setups.

Our platform is built on the Open edX platform, a widely used and trusted learning management system. Open edX’s architecture and privacy policies influence our platform’s security, data handling, and compliance measures. We ensure that TitanEd aligns with Open edX’s best practices and adheres to industry standards for data protection.

By engaging with our services, clients consent to the collection, use, and disclosure of their information as detailed in this Privacy Policy. If a client disagrees with any part of this policy, they should refrain from using or accessing our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

Data Ownership and Responsibility

Client-Owned Data

Clients retain full ownership of their data, including user-generated content, learner information, and administrative records. TitanEd does not claim any rights over the data stored or processed through our platform. Clients are responsible for managing and securing their learners’ data in compliance with applicable legal and regulatory requirements.

TitanEd as a Data Processor

Operating as a data processor, TitanEd facilitates platform functionality and ensures that our services run securely and efficiently. We process data strictly based on clients’ instructions and only as necessary to provide our services. We do not use, modify, or extract personal data beyond the scope required for maintenance, troubleshooting, backups, and performance enhancements.

Limited Data Access

TitanEd enforces stringent access controls to protect client data. We do not have direct access to learner personal data except when required for security monitoring, system performance optimization, troubleshooting, or infrastructure upgrades. Access is restricted to authorized personnel only and follows rigorous security protocols to prevent unauthorized viewing or misuse of data.

Data We Collect

TitanEd collects and processes the following categories of data:

Information Provided by Clients

• Account Registration Data: Information such as name, email address, business name, and payment details provided during account setup.
  Support Inquiries and
• Service-Related Communications: Details shared when clients contact us for support or with service-related questions.
• Business Contact Details: Information provided for communication purposes, including addresses and phone numbers.

Data Processed on Behalf of Clients

• Learner Data: Information related to learners’ course progress, engagement metrics, and performance analytics (applicable to TELS clients).
• Administrative Data: Data managed by clients using TELS, including organizational hierarchies, roles, and permissions.
• Usage Analytics: Aggregated data used to improve service performance and user experience.

Automatically Collected Data

• System Logs: Technical information such as IP addresses, browser types, access times, and pages viewed, collected to monitor system performance and security.
• Aggregated Usage Statistics: Data on platform usage patterns, collected to inform service enhancements and optimize user experience.

How We Use Data

The data we collect is utilized for the following purposes:

• Service Provision and Maintenance: To deliver and support our services, ensuring they function as intended.
• Transaction Processing: To handle payments, subscriptions, and related financial activities.
• Security and Functionality Enhancements: To improve platform security measures and add or refine features.
• Troubleshooting and System Upgrades: To identify and resolve technical issues and implement system updates.
• Client Support: To respond to inquiries, provide assistance, and address service-related concerns.
• Legal Compliance: To fulfill obligations under applicable laws and regulations.

Data Security Measures

• Encryption: All data is encrypted both at rest and in transit using industry-standard protocols to prevent unauthorized access.
• Access Controls: Strict access controls ensure that only authorized personnel can access sensitive system data.

Protection of Minors’ Information

TitanEd recognizes the importance of protecting minors’ data. Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from them. Clients offering services to minors must comply with applicable data protection laws including:

• Children’s Online Privacy Protection Act (COPPA) – Applicable in the United States.
• General Data Protection Regulation (GDPR-K) – Protecting minors’ data in the European Economic Area.
• Other applicable regional laws – Clients must ensure compliance with their local regulations when using TitanEd to deliver educational services to minors.

If a client provides services to minors, they are responsible for obtaining verifiable parental or guardian consent before collecting, processing, or storing their data.

Use of Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us understand user interactions, remember preferences, and improve our services. You can manage your cookie preferences through your browser settings; however, disabling cookies may affect the functionality of certain features.

Data Retention and Deletion

Default Retention Period

Data is retained for the duration necessary to fulfill contractual and legal obligations.

Extended Retention Requests

If clients require data to be retained beyond our standard retention period, they must submit a written request specifying the duration. TitanEd will evaluate the feasibility and implement agreed-upon retention extensions.

Data Deletion Requests

Clients may request deletion of their data, subject to applicable legal and contractual obligations.

Third-Party Integrations and Sub-Processors

TitanEd integrates third-party tools and services to enhance its offerings. These third parties adhere to our data protection standards and include:

• Hosting and Infrastructure Providers (e.g., AWS)
• Analytics and Performance Tools
• Customer Support Systems

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at Legal@TitanEd.com.